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Conga Support

Submit Case Form

Please include information specific to the product for which you are submitting a case.  The information you provide allows our Business Analysts to pinpoint the problem quickly and get you back to being a Conga superstar.

Also, please check our Status Page before submitting a case to ensure your issue isn't related to a wider system interruption.

For more information about Conga support, see Conga Support Plans.

ActionGrid

  • Your Salesforce edition (Enterprise, Professional, etc.)

  • Which feature(s) you are having trouble with (Mass Update, Save, Views, etc.)

  • A screenshot of any errors

Composer

  • A Debug URL. [show instructions]

  • A copy of the text in the Composer button URL / formula field.

  • A copy of the View Data Workbook (.xls format). [show instructions]

  • A copy of any templates, both blank and with output, if applicable.

  • Screenshots of any error messages.

  • Additionally, if the user reporting the issue is not a System Admin, then the System Admin must be able to log in as the user in order to see and duplicate the problem.

Finding Your Salesforce Org ID
  • In Salesforce Classic [show instructions]

  • In Lightning Experience [show instructions]

Novatus

  • In the Description field (along with the details of your case), please let us know the following:

    • Are you a Novatus Administrator?

    • What web browser are you using (Internet Explorer, Chrome, Safari)?

    • What version of Novatus are you running?

    • When did the issue begin to occur and is it consistent?

    • Is the issue happening to one user or multiple users?

  • If you are receiving an error message, please attach a screenshot.

Fields marked with an asterisk (*) are required

    Optional (but Important) Fields
    Attachment
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