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Conga Support

Contact Support

We're here to help you succeed!

Conga subscriptions include an annual allowance for live technical support provided by Conga Business Analysts based in the United States, the United Kingdom, and Australia.  See Conga Support Plans for more information.

For the most up-to-date system status information, see System Status page.

 BUY

Buy

Whether you're adding additional licenses, purchasing a new Conga product, or adding Preferred Support, this is where you want to click.

Click the BUY link above and fill out the form so we can provide you with the quickest service possible.

Submit.svg SUBMIT CASE

Submit a Case

Submitting a case is your go-to method for support. Submitting a case gives us the best avenue to filter and channel your issues to the proper Business Analyst. 

After submitting a case, your Business Analyst will respond to you as soon as possible either with a resolution or with a request for more information. In some situations, your Business Analyst may request a GoToMeeting to get more information.

Join a Business Analyst in a GoToMeeting

If a Business Analyst sets up a GoToMeeting to work through your case, click the GoToMeeting link and enter the GoToMeeting ID provided by the Business Analyst.

 CHAT

Chat is an excellent support method when you have a quick fix issue, like:

  • Parameter questions
  • Error Messages

If you have a template issue or a Debug URL, chat may not be for you. These issues can be handled more quickly by submitting a case.

 CALL

Americas
Monday – Friday
7:00am - 6:00pm Mountain Time
866.502.3334 (toll-free)
303.465.1616

EMEA
Monday – Friday
7:00am - 6:00pm London
+44 (0) 203 608 0165

APAC
Monday – Friday
7:00am - 6:00pm Sydney
+61 2 8417 2399

Premium and Enhanced Support

After business hours, during holidays, and during weekends Conga Customer Support is available via phone for Paid Support customers who will receive an answer within the established Service Level Agreement (SLA).

Please use the following phone numbers to submit a Case:

Americas: 1-888-887-8071

Europe, Middle East, and Africa: 44-800-0488-934

Asia and Pacific: 61-180-0891-325

 Only Cases submitted by phone will be addressed per the SLA.

 At Conga we strive to keep our products up to date with the latest technologies to provide our customers with a world-class, enterprise-grade, highly performant solution. Our software is constantly undergoing changes, thus we can only ensure that the documented features, functionality, and methodologies will continue to perform to our high standards. Solutions that use undocumented (or otherwise unsupported) features such as custom code, formatting techniques, or any methodology that is not in accordance with our documentation are not supported by Conga and may be broken in subsequent releases. Please keep this in mind when designing and building your Conga solution.

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