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Conga Orchestrate - Frequently Asked Questions and Tips

Frequently Asked Questions and Tips for Conga Orchestrate



Why does my email fail to send when using a Salesforce Email Template in a Send Email Step?

In Send Email Steps using Salesforce Email Templates, the Contact field must be filled in on the process object in order for the email to properly send. This is required even if the email is only sent to a User. Failing to populate the Contact field yields this error message: Email alert failed to send due to either no Contact or Lead specified or a Contact or Lead specified with a blank Email field.

Why is my new Definition not executing?
  • Ensure that the Active checkbox field on the Definition is checked. A Definition does execute until the Active checkbox field is checked.
  • Ensure that all Definition Conditions are met. A Definition with defined Definition Criteria does not execute until all Definition Conditions are met.
How is Conga Orchestrate's behavior different in Salesforce Lightning and Classic?

The majority of Conga Orchestrate's functionality is the same in both Lightning and Classic, although there are some behavior differences.

For example, the ApprovalList component, which displays all Approvals at the process object level, is only available in Lightning. For Approvals on individual Step records, such as Tasks, the ApprovalItem and ChecklistItem, they communicate with the Lightning page view in real time. In Classic, the Task page requires a page refresh to see a change in Status when the Approval or Checklist is completed.

How does Conga Orchestrate work with other Conga products? 

In most cases, having the Salesforce packages of Conga Composer, Conga Sign, Conga Contracts for Salesforce, and Conga Collaborate installed and set up is enough for these Conga products to work with Conga Orchestrate.

Minor setup items or limitations are noted within the application:

Licensing and Installation


How do I install the latest version of Conga Orchestrate? 

Install Conga Orchestrate directly from the Salesforce AppExchange. The link to the Orchestrate AppExchange listing is here.

How do I know I'm on the latest version of Conga Orchestrate? 

Conga Orchestrate pushes upgrades to all customers when a new version of the application is made available. The latest version is also available on the Salesforce AppExchange here

Do all users in my Salesforce Organization need a Conga Orchestrate license? 

Not necessarily - Conga Orchestrate allows process steps to be assigned dynamically (such as by Team Roles and User lookup fields), and is not tied to specific users. It is not possible to know in advance which user records a process may touch and usage may change as the organization changes. Conga Orchestrate is installed with a Site-Wide License, providing all users in the Salesforce organization with access to the application.

To determine Conga Orchestrate "users", we look at users who are builders and users of the application. Users are those that define processes and steps, as well as those who are assigned to steps in a running process.


  • Stages in Conga Orchestrate allow you to group related steps to complete before a child step or steps is kicked off. We've heard situations where Conga Orchestrate users are grouping steps in stages purely for the way they appear in the Visual view. Using staging in this way may have unintended consequences, and is not recommended.