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Conga Support

Granting Conga Collaborate Login Access

Occasionally the Conga Collaborate Support team may request login access in order to assist you with a question or issue that pertains to one user in particular. This would allow Conga Collaborate Support to access your account using a Conga Collaborate specific user login to troubleshoot issues pertaining to your question.

As an Conga Collaborate administrator, you have the ability to grant this login access and specify the duration of time Conga Collaborate Support is able to log in. To grant Conga Collaborate Support login access, you could follow the below steps:

  1. Select Administration from your User Profile menu
  2. Click Users
  3. Select the user you wish to grant login access
  4. Go to the Grant Account Login Access tab
  5. From the drop-down, select the length of time you wish to grant login access for (1 day, 3 days, 1 week, or 1 month)
  6. Click Save

As a Standard User, you have the ability to grant login access and specify the duration of time Conga Collaborate Support is able to log in as your user profile. To grant Conga Collaborate Support login access, you could follow the below steps:

  1. Select User Profile from the User Profile menu
  2. Go to the Grant Account Login Access tab
  3. From the drop-down, select the length of time you wish to grant login access for (1 day, 3 days, 1 week, or 1 month).
  4. Click Save
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