One Novatus program user is designated as the person responsible for resetting user passwords. The responsible person receives an email message from firstname.lastname@example.org with a Reset Password subject line each time a person clicks the Forgot Password link in the Login screen.
The person responsible for resetting user passwords is identified by making a selection in the Forgot Password Email Address list in the System Settings screen.
1. In the system email message, identify the user that needs their password reset.
3. Select the Force Password Change check box.
4. Click Save.
5. In the system email message, click the user's login link to open a message window.
6. In the message window, provide the user with their temporary password.
7. Click Send.