SSO issues causing log in errors.
Note: If your Novatus URL looks like https://sso.novatuscontracts.com/companyname.sso then you are an SSO client, meaning that when you log into your computer you are automatically logged into Novatus.
What to Do
- Take a screenshot of the ENTIRE PAGE meaning the URL and the error message displayed on the page.
- Contact Support with this screenshot as well as a short description of the problem.
Note: SSO errors can occur for multiple reasons and there are multiple error messages for each individual problem. Thus it is generally required to see the entire page to help diagnose and solve the issue.