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Conga Support

Approving a Flow Step

This page applies to: Conga Contracts

A flow step that needs to be approved may require the approval of a specific user, a user who holds one or more functions in Conga Contracts, or any program user. If the step is approved, the flow continues to the next step. If the step is declined, the flow returns to a previous step or is halted. Based on the reason(s) the user provides for declining the step, adjustments can be made, allowing the step to be resubmitted for approval.

A flow step can be completed from three locations: Email from Conga Contracts, Active Workflow Items Portlet, and Profile screen.

Email Message

In the email message sent from Conga Contracts Flow:

1.   (Optional) Review additional information before completing the step using the Go To Contract, Go To Company, or Go To Project link.

2.  Click the Icon ApproveEM or  Icon DeclineEM link.

  • If you select the Approve link, a reply email message displays with Approve Flow Step as the subject, and Approved in the body of the email message.  Click Send.
    • (Optional) Add notes on approving the step to the body of the email message by positioning your cursor under the word "Approved" and entering your text.  Do not remove the word "Approved" from the message or the email will not be sent successfully, and the step will not be approved.
  • If you select the Decline link, a reply email message displays with Decline Flow Step as the subject, and Declined in the body of the email message.  Click Send.
    • (Optional) Add your reason(s) for declining to approve the step to the body of the email message by positioning your cursor under the word "Declined" and entering your text.  Do not remove the word "Declined" from the message or the email will not be sent successfully, and the step will not be declined.

Active Workflow Items PortletEdit section

From the Active Workflow Items portlet in your Dashboard:

1.  Click the My Flow Steps tab, and locate the step that needs approval.

2.  Click on the step to display the Profile screen for the flow.

3.  Follow Step 3 in Contract, Company, or Project Profile below.

Contract, Company, or Project Profile

1.  Open the Contract, Company, or Project Profile containing the flow step that needs to be approved.

2.  (Optional) Review the completed steps:

  • Action step is displayed in grayed out text.
  • Approval step is displayed as Icon Check Mark.pngApproval when it has been approved, and Icon Decline.pngApproval when it has been declined.
  • Hover over the icon to display notes provided by the user who completed the step.
  • Hover over the Icon ApproveF.png  icon to display a description of the approval step.

If no steps are displayed, click on the Stage header, which is a toggle bar to hide/display the steps in the stage.

3.  Click the appropriate button(s) to complete the step:

  • Icon NotesFlow.png - provide notes on completing a step prior to completing it by selecting one of the following.
  • Icon ApproveFlow.png - approves a step that requires authorization to complete.
  • Icon DeclineFlow.png - declines a step that requires authorization to complete.
  • Icon Override.png - skips the step.
  • Icon Reassign.png - displays the Address Book and allows the step to be reassigned to another user.
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