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Conga Support

Cannot Open Word Document to Edit In Conga Contracts


When trying to open the latest version of the Word document using the Edit Latest button on the View Redlines screen, the document does not open.


What to do
  1. Ensure all Microsoft Office applications are closed.
  2. Go to Control Panel > Programs & Features > Microsoft Office <version> (example: Microsoft Office 2016, Microsoft Office 365)
  3. Above the list of programs you should see options to Uninstall and Change. Click Change.
  4. Select Quick Repair.
  5. Click Repair.
  6. When the procedure is complete, close the window.

You should now be able to open Microsoft Office documents with Conga Redlining.