Skip to main content
Conga Support

Connection to Salesforce Failed

Issue

You see an error immediately upon starting Conga Composer.

Cause

The Lock IP Address setting is enabled. The setting must be disabled for hosted Salesforce AppExchange applications.

Workaround

To fix the issue:

  1. Go to Salesforce Setup > Administration Setup > Security Controls > Session Settings.
  2. Ensure that the Lock sessions to the IP address from which they originated field is NOT checked.
  3. Click Save.
  4. IMPORTANT! You must restart all instances of the browser for the setting to take effect.