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Conga Support

Your Conga Session has Expired

Cause

Users receive the following error message when launching Composer: "Invalid Session or your session has expired. (Lock IPs may be enabled.)"

This error occurs when the "Lock IP Address" setting is enabled or when launching a non-OAuth button in Lightning.

What to do

Disable the "Lock IP Address" setting for hosted AppExchange applications.

  1. Navigate to Salesforce Setup > Administration Setup > Security Controls > Session Settings.
  2. Ensure that the "Lock sessions to the IP address from which they originated" field is NOT checked.
  3. Save.

Convert your non-OAuth buttons to OAuth buttons for Lightning.

You must RESTART all instances of the browser for the setting to take effect.