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Conga Support

The report is invalid. Are you using My Domains or matrix style reports?

Cause

If permissions to the reports are granted, sharing settings to the folder are set, and it is not a matrix style report and users still see this error, it is likely that they have High assurance session required enabled in their Salesforce org under Access Policies.

What to Do

  • Disable the High assurance session required policy. This is found in Salesforce Setup > Customize > Reports & Dashboards > Access Policies.
  • Use Conga Queries, which are unaffected by this Access Policy.