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Conga Support

Insufficient Access: Current IP Address is not allowed

Issue

If you limit Profiles to specific IP Ranges, you will need to add the Composer IP Addresses to each Profile that needs to use Conga Composer.

What to Do

Add the Conga IP addresses for the Profiles in question by following the steps below.

In Salesforce Classic:

  1. Navigate to Setup.
  2. Click Security Controls.
  3. Click Network Access.
  4. Click New.
  5. Enter the Start IP Address and End IP Address.
  6. Click Save.
  7. Repeat for all Composer IP Addresses.
  8. Navigate to the Profile(s) in question and add the same IP Addresses to the Login IP Ranges (see below).

In Salesforce Lightning:

  1. Navigate to Setup Home.
  2. Click Security.
  3. Click Network Access.
  4. Click New.
  5. Enter the Start IP Address and End IP Address.
  6. Click Save.
  7. Repeat for all Composer IP Addresses.
  8. Navigate to the Profile(s) in question and add the same IP Addresses to the Login IP Ranges.

 Contact Conga Support to get the list of Composer IP Addresses.

 In addition to adding the Composer IP Addresses to User Profiles in Salesforce, ensure the IP Addresses are accessible and not blocked by your IT team, as this will disallow users from accessing Conga Composer.